Requesting your data from MIB

Understand the personal data that MIB holds and learn how to submit a Request for Information (RFI) and Data Subject Access Request (DSAR).​

Submit a RFI Submit a DSAR

Data MIB holds and how to access it

MIB provides a wide range of data services for the motor insurance industry which help to detect and prevent insurance fraud. We work in partnership with the police and DVLA to help reduce uninsured driving on UK roads.

For more information about how we process your personal data, please visit our privacy policy and our cookie policy.

A man and a women laughing sitting on a sofa.

What data you can request

You can request limited information about your insurance claims or motor policies through a Request for Information (RFI) via our online webform. To access personal data held by MIB, you can submit a Data Subject Access Request (DSAR) online or via email phone or post.​

How to submit a data subject access request
MIPD

Motor insurance policies

We can search Motor Insurance Policy Data (MIPD) for details of current or past motor insurance policies. Information is held on this database for seven years.

CUE

Claims history

We can search the Claims and Underwriting Exchange (CUE) database for information about motor, home, personal injury, and industrial illness incidents that may or may not have resulted in a claim. Information is held on this database for six years from the date the claim or notification is closed.

Claims

A claim handled by MIB

We can search the MIB claims system for information about a claim against an uninsured or untraced driver. Information is held on this database for six years from the date a claim is closed.

VS&TD

Stolen and written-off vehicles

We can search the Vehicle Salvage and Theft Data (VS&TD) held in Navigate for evidence of whether a vehicle you own is marked as previously stolen or written-off. We cannot share vehicle markers prior to your ownership. Information is held on this database for seven years.

Police

Police stops and seizures

We can search the Police Helpline (PHL) system for details of police stops and seizures relating to uninsured vehicles. Information is held on this database for two years.

Insurance

Vehicle insurance status

We can search DVLA and MIB data for details of vehicles that show as uninsured. Information is held on this database for two years and one month.

askCUE PI

Personal injury enquiries

We can search the askCUE PI Database for details of enquiries made by solicitors when handling your personal injury claim. Information is held on this database for three years.

Navigate

Insurance searches

We can search for details of enquiries made by an individual or approved organisation on your vehicle. Information is held on this database for three years.

RFI

Request for Information (RFI)​

You can request limited details via our online form only

  • Insurance claims: up to two motor claims from the last six years (the two most recent if no dates given). We can provide incident date, insurer and claim reference.​

  • Motor policies: up to two policies from the last 24 months. We can provide start and end date, insurer name and policy reference.

We aim to process within five working days subject to having received information to verify your identity. ​​

DSAR

Data Subject Access Request (DSAR)​

You can request personal data held by MIB online or via email, phone or post. ​

  • If you require a full copy of your personal data processed by MIB across any of the above-mentioned databases and systems, we can provide you with broader access to the information held as part of a DSAR.

We will respond to requests within one calendar month subject to having received information to verify your identity.

How to submit a request for your data

How you submit depends on the type of request you are making.​

Request for Information (RFI)​

RFIs are currently only accepted via our online webform. We therefore cannotaccept RFIs by email, phone or post.​

Submit a RFI


Data Subject Access Request (DSAR)​

To request your personal data, or if you are authorised to request data on behalf of someone else please submit an online request.

Submit a DSAR
Two women pouring tea.

Alternatively, you can contact MIB via:

  • Email: dsar@mib.org.uk

  • Post: Data Subject Access Request Team, Motor Insurers’ Bureau, 6-12 Capital Drive, Linford Wood, Milton Keynes, MK14 6XT

  • Phone: 01908 830001 (select option 4)

There are two optional DSAR forms available. They can be a helpful guide to what information we’ll need to process your request.

Request data for yourself Request data for someone else

If you would like to request data about a deceased person, please send an email to dsar@mib.org.uk detailing the information you need.

Frequently asked questions about data subject access requests

You can submit your request for personal data online, or via phone, email or post. You may ask for information for yourself or on behalf of somebody else if you have authority to do so. You’ll need proof of identity for all requests.

Data subject access requests submitted to MIB will be responded to within one month.

In most cases, your information will be provided to you free of charge, however, if the request becomes unreasonable or excessive, we reserve the right to charge a fee. If this is applicable, we’ll contact you when we receive your request.

A Request for Information (RFI) provides limited details from one dataset: up to two incidents from the Claims Underwriting Exchange (CUE) from the last six years, or up to two motor policies from Motor Insurance Policy Data (MIPD) within the last 24 months.​

Submit your RFI using our online webform. We aim to process it within five working days once we have the information needed to verify your identity.​

For access to other personal data held by MIB, submit a Data Subject Acess Request (DSAR) online, by email, phone or post. MIB will respond within one month.​

If you are looking to confirm cover details with your insurer or in the process of seeking an insurance quote and need details of your No Claims Bonus/ No Claims Discount (NCB/NCD), we recommend you first contact your existing or previous insurer. 

Here are the quickest ways to identify who your car insurance provider is/was:  

  • Check bank statements: Search for monthly or annual direct debits or credit card charges to insurers.  

  • Search email inbox: Search for keywords like "car insurance," "policy," or "renewal" to find documents.  

  • Review comparison sites: If you used a price comparison website, log into your account to see your last purchased policy.  

  • Check paperwork: Look through old physical documents for a policy certificate or renewal notice.  

Alternatively, you can submit a Data Subject Access Request (DSAR) and we will conduct a search of the Motor Insurance Policy Data (MIPD) on your behalf to confirm your current and any previous policy information held by MIB.