We're here to help

Contact us for support with claims and services and know how to get in touch with the right team when you have a query.

Claims support

Existing claims 

  • Send us a message using the MIB claim portal

  • Contact your personal claim handler on the email address and phone number they provided

New claims 

  • For support completing the online claim form, call us on 01908 830001.

General enquiries 

  • 01908 830001

  • contact@mibclaims.org.uk  

  • MIB, Linford Wood House, 6-12 Capital Drive, Linford Wood, Milton Keynes, MK14 6XT  

Our office hours are Monday to Friday, 9am – 5pm. 

Feedback and complaints 

  • If you’re unhappy with the service you have received in relation to an existing claim, please send us a message from the MIB Claim Portal.  

Two women talking to each other.

Professional services support

Using an MIB data service

For support with data held in Navigate, please use the contact us form on the platform or visit the Navigate knowledge base.

For all other platforms, please email the relevant team:

Alternatively, you can call on 0345 165 2800 Monday to Friday, 10am – 4pm.

Representing a claim

If you’re representing a vulnerable customer, or you need to discuss an urgent payment or litigated matter, you can call us on 01908 830001. Lines are open Monday to Friday, open 9am-5pm.