askMID Replatforming Information Hub

This page will be updated regularly with important information, key dates, guidance and support materials to help you prepare for the upcoming changes to askMID.

What's changing?

We’re pleased to announce the new enquiry service will be name Check Their Vehicle and will be hosted by our own trusted, user-friendly data platform, Navigate.

The planned changes are designed to provide a more modern, secure and user-friendly experience. While the core service you know today will remain familiar, users will benefit from: 

  • A modernised user experience 

  • Improved security and user access controls 

  • Enhanced system performance and reliability 

  • A more accessible and responsive platform 

  • Improved user management and administration capabilities 

As part of the transition: 

  • Each organisation will need to confirm an Organisation Administrator to manage registration and user access  

  • Organisations will be asked to review and accept a new service agreement during registration in Autumn 

  • Existing payment and subscription arrangements will remain unchanged 

Next steps

  • Confirm if your Org Admin will be different to your current Key Account User.

  • Review your current askMID users (housekeeping) and remove any users who no longer require access.

  • Ensure users have the appropriate email domain for your organisation and individual accounts.

  • Review the legal documents ahead of acceptance before go-live.

  • Watch our recent webinar for key updates and information.

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Customer webinars

We hosted a customer webinar on 29 September. We covered the following information: 

  • Why the data service is changing and how it supports our Accelerating to Zero strategy

  • What’s changing for subscriber organisations

  • Your role going from Key Account User to Organisation Administrator

  • Demo of the enquiry journey in Check Their Vehicle

  • Migration, testing and legal agreements

  • Temporary renewal change

  • Readiness actions and support.

Catch up on the webinar recording or view the Check Their Vehicle Demo.

Upcoming webinar 

Our next customer webinar will be on Tuesday 10 November at 2pm. 

Register for webinar
Woman wearing a headset sat at a computer.

Why are we making these changes?

We're investing in a new platform to provide a better experience for customers now and in the future. Key benefits include:

Benefit

Improved user experience

A simpler, more intuitive platform designed around customer needs. Users can reset their own passwords, get instant multi-policy search results and easily access their search history.

Benefit

Enhanced security

Additional security measures and modern user authentication to help protect customer accounts and data.

Benefit

Increased reliability

Improved performance, availability and resilience of the service.

Benefit

Future-ready platform

A modern technology foundation that will support ongoing improvements and future enhancements.

Benefit

Organisation administrator

The ability to create, edit and manage all users all users across the organisation. Plus an option to create separate groups of users, known as Branches, which can have their own Branch Admin.

Your new legal agreement

Although the service you currently use won’t be fundamentally changing, as part of onboarding to Check Their Vehicle, you'll need to sign up to a new legal agreement.

We sent three documents for your review ahead of legal acceptance later this year. Please contact us if you haven't received these. Over the coming months, we’ll share further information on the move to Check Their Vehicle and the legal acceptance process including how you’ll formally accept the new legal agreement.

Payments

There are no planned changes to customer payment arrangements as part of this move.